We've got you
FAQSupport
Answers to the common stuff below. Still stuck? Our team lives in Discord.
Frequently asked
I bought a rank but didn't get it in-game.
Purchases deliver to your linked Minecraft account within a minute of payment. Reconnect or switch worlds to trigger delivery. If it's still missing after a few minutes, open a ticket in Discord with your order email.
How do I link my Minecraft account?
Join the server, follow the on-screen prompt, then sign in with Discord on the website and accept the rules. Head to the Link page to start.
Why do I need Discord to play?
Discord is our identity anchor. It lets us keep one clean account per person, deliver purchases, and handle appeals, and it takes about 30 seconds to link.
Can I get a refund?
Digital perks are generally non-refundable once delivered. If you were charged in error or something broke, open a ticket and we'll make it right. Chargebacks without contacting us first result in a ban.
I was banned and think it's a mistake.
Appeals are handled in the Discord support channel, never in public chat. Include your Minecraft username and what happened. Bans apply to your whole identity cluster, so appeal rather than making an alt.
Is my payment secure?
Yes. Payments are processed by Tebex, our verified payments partner, so we never see or store your card details. You'll get a receipt by email.
Still need help?
Open a ticket in our Discord with your Minecraft username and order email (if it's about a purchase). We usually reply within a day.
Open a ticket